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Job Description

The Patient Services Manager/Customer Service Manager plays a critical role in managing and enhancing the patient experience within healthcare settings. This position involves overseeing day-to-day operations of patient services or customer service departments, ensuring that patients receive high-quality, compassionate care and support throughout their interactions with the healthcare facility. The manager is responsible for leading teams that directly interact with patients, addressing patient concerns, and implementing strategies to improve service quality and patient satisfaction.

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